The Company gives priority to protection of personal information and it is always doing its utmost to protect personal information of members. The Company observes the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (the “Communications Network Act”), other rules and regulations related to protection of personal information and “Policy on Protection of Personal Information” which was enacted by Ministry of Information and Communications. Personal Data Protection Policy allows the Company to inform members of the purpose and method of using their personal information and the measures for protection of the personal information. This personal data protection policy will be posted on an online site (http://global.mnet.com) so that the customers can refer to it anytime.
The Company’s Personal Data Protection Policy includes the following contents.
The Company collects and utilizes the minimum amount of personal information of the member required for the purpose of authentication of user access, payment of services, shipment and provision of the customized service to the member by utilizing the personal information as marketing materials for statistics and analysis.
First: Items of personal information to be collected and the purpose of collection
Second: Items of personal information to be collected
Third: The method of collection
The Company utilizes the personal information collected through the global.mnet.com website for the following purposes.
First: For the Performance of Service Contract and Calculation of Payment of the Service
For provision of contents, shipment of giveaways, user authentication in financial transaction, purchase of a fee-charging product, and payment of fees.
Second: Members Management
For user authentication of membership service, personal identification, prevention of illicit use or unauthorized use by fraudulent member, confirmation of a member’s intent to join, enrollment or limitation of the number of enrollment, maintenance of records for conflict resolution, customer service including recourse and redress, and sending notification.
Third: For Marketing and Advertisement Purpose
For provision of service and placement of advertisement based on demographic characteristics, statistics and analysis of service usage and access frequency, selection of a sample of members for the new service and provision of events
The Company collects the minimum amount of personal information required for the execution and performance of service use agreements by using legal and fair methods. When the Company collects user’s identification information, it must receive the user’s prior consent according to the following legal procedures. As to the collection of personal information, the Company gives notification to the users through Personal Information Protection Policy of global.mnet.com or Personal Information Handling Policy. When the member clicks on “agree” button, it is considered as the member’s consent to collection of personal information. The Company studies distribution of members and their interest and pattern of behavior based on server log file of global.mnet.com or its own research. The purpose is to learn more about its members and provide high-quality service to members. The information of these studies is thoroughly collected and analyzed, but does not contain the information which can recognize the identification of individual member.
The Company shall not utilize the personal information or provide it to the third party, other companies, or organizations beyond the purpose stipulated in the policy, except for cases where the member’s consent is already obtained or the disclosure of personal information is inevitable for the purpose of taking legal measures due to their violation of the Company’s policy and management regulations, or responding to the request from the relevant governmental institutions. If the Company wishes to provide (or share) additional personal information beyond the designated purpose of Personal Information Protection Policy, it shall give a notification to the member by User Policy, Personal Information Protection Policy, email or a written document about to whom or to which business the information is provided, the items of personal information to be provided, the purpose of provision of personal information and receive the prior consent from the member.
However, personal information can be provided without the member’s consent according to relevant provisions in the laws in the following cases.
First, where it is necessary for charge of payment for the service
Second, where it is necessary for statistics, academic studies or market research, but the information shall be edited as unidentifiable form.
Third, where it is allowed in special provisions in Law of Real Name Financial Transaction, the Use and Protection of Credit Information Act, Telecommunications Basic Act, Telecommunications Business Act, Local Taxes Law, Customers Basic Act, Law of Bank of Korea, Criminal Procedure Code.
The Company consigns the handling of personal information necessary for payment and customer service to external company (“consignee”) for the service of global.mnet.com as described below.
First, handling payment service: When customers purchase fee-charging products, the consignee handles the payment process for the Company.
Second, managing customer service and handling A/S: The consignee manages customer service to improve the efficiency of consulting task.
Third, handling shipment: The consignee handles shipment of products following the events
Fourth, CP service: The consignee provides the movie and application service (i.e. sounds/ring tone/text message/wall paper)
Fifth, the consignee sends SMS/MMS to the customers to notify the prize of events and gift con.
When personal information becomes obsolete due to the achievement of the purpose of handling personal information, the Company shall immediately destroy such information.
First: The list of information to be destroyed
However, the personal information of a member can be retained even after the purpose was achieved in exceptional cases required by the Commercial Law or other laws.
Second: The method of destruction
First: Accessing the account information and the method of modification of information
Members may at any time open their account information saved in “my account” and modify any change. If members wish to access or modify the personal information, they may click on “the account information”, go through the process of user identification, and access to the account information and modify the personal information. Or, they may contact the person in charge of managing personal information by phone or email, and then the Company will immediately help you to modify the personal information. If a proxy of a member visits the Company to access to the member’s personal information or ask for modification of such information, the Company may ask the proxy to prove such proxy’s relationship between the member and the proxy.
If members request correction of error in the account information, the Company will not use or provide the personal information to others before such information is modified. In case where the Company already provided the personal information with error to the third party, it will immediately notify the third party of the modified information. However, if there is reasonable ground to refuse members’ access or request for correction of the part of the information or the total information, the Company may immediately notify members of such refusal and provide explanation.
In the following exceptional cases, however, the Company may refuse members to access or modify the personal information.
Second: Retraction of members’ consent and the method of withdrawal from membership
Members may anytime retract their consent to the collection, use, and provision of personal information that they provided at the time of signing up membership. Retraction of consent and withdrawal from membership at one of the Company’s websites applies to all of the Company’s websites. When members wish to retract their consent (or withdraw from membership), they can click on “withdrawal from membership” and directly apply for withdrawal. Or, they may contact the person in charge of managing personal information by phone or email, and then the Company will immediately help you to proceed with necessary measures.
The Company manages “cookie” which frequently saves and finds personal information of members. Cookie is a small text file sent by the server used to run global.mnet.com website to the browser of members and it is saved in computer hard disk of members. Cookie may contain the information of websites that members visited and members’ personal information. Members have the right to choose the installation of cookie. By setting the options on web browsers, members may enable cookies completely, request it to ask the consent whenever cookies save data or disable cookies completely so that they are always blocked. However, if members disabled cookies completely, they might experience some difficulty in fully enjoying the service.
First: Allowing Installation of Cookie
Second: Viewing Cookies
Third: The Purpose of Using Cookie
The personal information gathered through cookie is used in providing customized information tailored to the members’ interest areas, target marketing by analyzing customers’ preferences and interest areas through frequency of access and length of use by members and nonmembers, and customized service through customers’ habits in using the service, improving the service tailored to customers’ preferences and posting on bulletin board.
The Company implements technical and managerial measures for protection of personal information. It also provides its employees with the education of personal information protection and does its utmost to prevent the loss from leakage of personal information by limiting the minimum number of employees who can access to the personal information.
- Technical measures
In managing the personal information, the Company takes following technical measures to prevent loss, theft, leakage, falsification or destruction of personal information and secure the safety.
- Managerial Measures
In order to protect members’ personal information and handle their complaint related to Company’s use of personal information, the Company designates the relevant department and Personal Information Management Officer as below. If you have any complaint with regard to personal information while using the service, please report it to the Personal Information Management Officer or Personal Information Protection Officer then we will immediately reply to you.
☞ Personal Information Management Officer
Name : Ki-Hoon Keum (the director of headquarter) of Digital Media Headquarter
☞ Personal Information Protection Officer
Name : Mi-Hu Kim, of Digital Media Headquarter
This Personal Information Protection Policy may be frequently modified by amendment of relevant laws and government policy and Company’s internal policy for global.mnet.com. In case when the Personal Information Protection Policy of global.mnet.com is amended, the Company notifies customers of amended policy at each website which global.mnet.com provides service to, at least 7 days before the enforcement of amended policy. If you have any question with regard to amendment of the policy, you may ask Personal Information Management Officer or Personal Information Protection Officer or the customer service at global.mnet.com website.